Return and Refund Policy

We Move Everything – Refund Policy

At We Move Everything, we value every customer and aim to deliver exceptional service. To ensure fairness and clarity, we’ve established the following refund guidelines:

1. General Policy

We do not offer refunds unless the issue is directly caused by We Move Everything. If a problem occurs due to our team’s error or failure to deliver a scheduled service, we will review the situation and issue a partial or full refund at our discretion.

2. Deposit Refunds

All deposits are non-refundable after 24 hours of payment. Deposits secure your time slot and reserve labor and truck availability, which prevents us from booking other customers during that time.

3. Unused Time

We do not provide refunds for unused time once a service begins. The minimum booking hours agreed upon in the contract or invoice are final, regardless of whether the full time is used.

4. Cancellations

Cancellations made within 24 hours of booking may qualify for a refund of the deposit.
Cancellations made less than 24 hours before the scheduled service will forfeit the deposit in full.

5. Service Disputes

If you experience an issue with your service, please contact We Move Everything within 24 hours of job completion. We will review your concern promptly and take appropriate action based on our findings.

Privacy Policy

We Move Everything – Privacy Policy

Effective Date: October 9, 2025

At We Move Everything, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, or communicate with us.

1. Information We Collect

We may collect the following information from you when you contact us, request a quote, or book a service:

Name, phone number, and email address
Service address and destination address
Payment and billing information (processed through secure third-party systems such as Square)
Any additional details provided for scheduling or customizing your move

2. How We Use Your Information

Your information is used solely for business purposes, including:

Scheduling and completing moving or delivery services
Sending confirmations, invoices, and service updates
Responding to questions or customer support requests
Improving our service quality and customer experience

We do not sell, rent, or share your information with any third parties for marketing purposes.

3. Payment Security

We Move Everything uses secure, third-party processors (such as Square, Cash App, Zelle, or Venmo) to handle all payments.

We never store or have access to your full credit card information, and all transactions are encrypted and processed securely.

4. Data Retention

We retain your contact and service records for internal recordkeeping, tax, and accounting purposes.

You may request that we delete your information once all services and payments are completed, subject to legal requirements.

5. Communications

By providing your phone number or email, you agree that We Move Everything may contact you for:

Service confirmations and reminders
Updates or follow-ups after your move
Occasional promotions or customer satisfaction surveys

You may opt out of promotional messages at any time.

6. Your Rights

You have the right to:

Request access to your personal information
Correct or update inaccurate details
Request deletion of your data (where legally allowed)

To make a request, please contact us at wmove5026@gmail.com.

7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

8. Contact Information

If you have any questions about this policy or how your data is handled, please contact:

📧 Email: wmove5026@gmail.com

📞 Phone: 254-640-7325

🌐 Website: www.wemoveeverything.com

Return and Refund Policy

Privacy Policy

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